Welcome to Trendy Lounge! Here are answers to some of our most frequently asked questions.
1. How long does delivery take?
Orders are typically delivered within 5–7 business days in major cities and 7–10 business days in other areas across Pakistan. Delivery times may vary during sales, public holidays, or due to courier delays.
2. Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery (COD) is available in most locations across Pakistan. Order verification may be required before dispatch.
3. How can I track my order?
Once your order has been shipped, you'll receive a tracking number via SMS, WhatsApp, or email to monitor your shipment.
4. Can I return or exchange an item?
Yes. Eligible items can be returned or exchanged within 7 days of delivery, provided they are unused, in their original condition, and meet our Return & Refund Policy.
5. What payment methods do you accept?
We accept Cash on Delivery (COD) and secure online payments through our trusted payment partners.
6. Can I cancel my order?
Orders can only be cancelled before they are dispatched. Once shipped, cancellations are no longer possible.
7. How do I choose the right size?
Please refer to the size guide available on each product page. If you need additional assistance, feel free to contact our customer support team.
8. Do you deliver across Pakistan?
Yes, we offer nationwide delivery through our trusted courier partners.
9. What if I receive a damaged or incorrect item?
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order number and clear photos of the item and packaging.
10. How can I contact Trendy Lounge?
You can reach us via email at support.trendylounge@gmail.com or WhatsApp at +92-319-5438063. Our customer support team aims to respond within 24-48 business hours.