Privacy policy

At Trendy Lounge, your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website, create an account, or place an order.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit our website or make a purchase, we may collect the following information:

Full Name
Email Address
Phone Number
Shipping and Billing Address
Order Details and Purchase History
Payment Information (processed securely through our payment service providers)
IP Address
Browser, Device, and Operating System Information
Website usage data collected through cookies and analytics tools

How We Use Your Information

We use your personal information to:

Process, verify, and deliver your orders.
Confirm Cash on Delivery (COD) orders.
Provide customer support and respond to your inquiries.
Send order confirmations, shipping updates, and delivery notifications.
Improve our website, products, and overall shopping experience.
Prevent fraud, unauthorized transactions, and misuse of our services.
Personalize your shopping experience and recommend relevant products.
Comply with applicable legal and regulatory requirements.

We do not sell, rent, or trade your personal information to third parties.

Payment Information

Your payment security is important to us.

We do not store your debit card, credit card, bank account, or other sensitive payment details on our servers.

All online payments are processed securely through trusted third-party payment gateways that follow industry-standard security practices.

Cookies

Our website uses cookies and similar technologies to:

Improve website performance and functionality.
Remember your preferences and shopping cart.
Analyze website traffic and visitor behavior.
Personalize your shopping experience.
Enhance website security.

You can disable cookies through your browser settings; however, some features of our website may not function properly.

Sharing Your Information

We may share your personal information only when necessary with trusted third-party service providers, including:

Courier and delivery partners
Payment gateways and payment service providers
Shopify and approved Shopify applications
Analytics and marketing service providers
Government or legal authorities when required by applicable law

These third parties receive only the information necessary to perform their services and are required to protect your information.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, misuse, or loss.

Although we take commercially reasonable steps to secure your information, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

Marketing Communications

With your consent, we may send you promotional communications via:

Email
WhatsApp
SMS
Other digital communication channels

These communications may include:

New arrivals
Exclusive collections
Special offers
Discounts
Promotions
Product launches and updates

You may opt out of marketing communications at any time by using the unsubscribe link provided or by contacting our customer support team.

Your Rights

Depending on applicable laws, you may have the right to:

Access the personal information we hold about you.
Correct or update inaccurate information.
Request deletion of your personal information where legally permitted.
Withdraw consent for marketing communications.
Request information about how your personal data is processed.

To exercise any of these rights, please contact us using the details below.

Third-Party Links

Our website may include links to third-party websites or services for your convenience.

We are not responsible for the privacy practices, security, or content of those external websites. We encourage you to review their privacy policies before sharing any personal information.

Children's Privacy

Our website is intended for individuals who are legally capable of making purchases.

We do not knowingly collect personal information from children under the age of 16. If we become aware that such information has been collected, we will take appropriate steps to remove it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or services.

Any updates will be posted on this page along with the revised Effective Date. Continued use of our website after changes are posted constitutes your acceptance of the updated Privacy Policy.