Refund policy

At Trendy Lounge, customer satisfaction is our priority. We are committed to providing high-quality fashion and accessories for men and women. Please read our Return & Refund Policy carefully before placing an order.

Return & Exchange Policy

We offer returns and exchanges within 7 days of the delivery date for eligible items.

To qualify for a return or exchange, the item must:

Be returned within 7 days of receiving your order.
Be unused, unworn, unwashed, and in its original condition.
Include all original packaging, tags, labels, and accessories (if applicable).
Successfully pass our quality inspection upon receipt.

Eligible Returns & Exchanges

You may request a return or exchange if:

You received a damaged or defective item.
You received the wrong item.
The product has a manufacturing defect.

If you experience any of the above issues, please contact us within 48 hours of receiving your order.

To help us process your request quickly, please provide:

Your Order Number
Clear photos of the product
Photos of the packaging
A brief description of the issue

Non-Eligible Returns & Exchanges

Returns or exchanges will not be accepted in the following cases:

Change of mind after purchase.
Incorrect size, color, or product selected by the customer.
Items that have been used, worn, washed, altered, or damaged after delivery.
Products returned without their original packaging, tags, or labels.
Requests submitted after the 7-day return period.
Clearance, sale, discounted, or promotional items, unless they arrive damaged, defective, or incorrect.

Return Shipping

Customers are responsible for the cost of return shipping.

However, if the return is due to our error - such as receiving the wrong item, a damaged product, or a manufacturing defect Trendy Lounge will cover the return shipping charges.

Refund Policy

Once your returned item has been received and inspected, we will notify you whether your refund has been approved or rejected.

If your refund is approved:

Prepaid orders: Refunds will be processed to the original payment method whenever possible.
Cash on Delivery (COD) orders: Refunds will be issued via bank transfer or another mutually agreed payment method.
Approved refunds are typically processed within 5–10 business days.

Please note that original shipping charges are non-refundable, except when the return is due to an error on our part.

Order Cancellation

Orders may be cancelled only before they are dispatched.

Once an order has been shipped, it can no longer be cancelled and will fall under this Return & Refund Policy.

Product Disclaimer

We make every effort to display our products as accurately as possible. However, slight variations in color, size, texture, fabric, material, or finish may occur due to:

Studio lighting
Professional photography
Screen resolution and device display settings

These minor differences are normal and do not qualify as product defects or valid reasons for a return or refund.

To ensure the longevity of your clothing, footwear, bags, jewelry, and other fashion accessories, please follow the care instructions provided with each product where applicable. Damage resulting from improper use, washing, storage, exposure to chemicals, perfumes, moisture, excessive heat, normal wear and tear, or accidental damage is not covered under this policy.