Shipping policy

Thank you for shopping with Trendy Lounge. We are committed to delivering your orders safely, securely, and on time. Please read our Shipping Policy before placing an order.

Order Processing

Orders are typically processed within 1–2 business days after order confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
For Cash on Delivery (COD) orders, our customer support team may contact you via phone or WhatsApp to verify your order before dispatch.
During peak shopping seasons, promotional campaigns, or public holidays, order processing may take slightly longer than usual.

Shipping Coverage

We currently deliver across Pakistan through our trusted courier partners.

At this time, we do not offer international shipping unless otherwise stated on our website.

Estimated Delivery Time

Estimated delivery times are as follows:

Major Cities: 5-7 business days
Other Cities & Remote Areas: 7-10 business days

Delivery times are estimates only and may vary due to:

Weather conditions
Public holidays
Courier operational delays
High order volumes
Other unforeseen circumstances beyond our control

Shipping Charges

Shipping charges are calculated automatically at checkout based on your order and delivery location.

From time to time, Trendy Lounge may offer free shipping promotions. Any such offers will be clearly displayed on our website during the promotional period.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via SMS, WhatsApp, or email, allowing you to track the status of your shipment.

Delivery Attempts

Our courier partners may make more than one delivery attempt.

If delivery cannot be completed due to:

An incorrect or incomplete shipping address
An unavailable recipient
Failure to answer courier calls
Refusal to accept the shipment

the package may be returned to Trendy Lounge. Additional shipping charges may apply for reshipping the order.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information at the time of placing an order.

Trendy Lounge is not responsible for delivery delays, failed deliveries, or returned shipments resulting from incorrect or incomplete addresses or inaccurate contact details provided by the customer.

Cash on Delivery (COD)

Cash on Delivery (COD) is available for eligible locations across Pakistan.

Please ensure that the exact payment amount is available when your order is delivered.

Repeated refusal or failure to accept confirmed COD orders may result in the restriction or removal of COD service for future purchases.

Delayed or Lost Shipments

While we work with reliable courier partners, occasional delays may occur due to circumstances beyond our control.

If your order has not been delivered within the estimated delivery timeframe, please contact our customer support team. We will coordinate with the courier company to investigate and resolve the issue as quickly as possible.

Damaged Packages

If your package appears damaged or tampered with upon delivery, please:

Inform the courier representative immediately.
Contact Trendy Lounge within 48 hours of receiving your order.
Provide your order number along with clear photos of the package and the affected product(s).

We will review your request and assist you in accordance with our Return & Refund Policy.